faq

Q: How much are your eye exams?
A: Our comprehensive eye exam is $59. This includes a prescription for glasses and an eye health examination. Dilation is $20 and is optional. Our contact lens exams start at $89 and may vary depending on the type of lens you need.
Note: Additional services are available and fees may vary for those services not listed. Prices are subject to change without notice.

Q: How much are your glasses/ contact lenses?
A: It depends on what you need! While our prescriptions may be filled anywhere, glasses and contacts are sold next door to us at Costco Optical. Generally speaking, you will find prices at Costco to be 25%-40% less than retail.

Q: Do I need a Costco membership to have an exam?
A: No, you do not have to be a Costco member to be examined. Just let the person at the front door know that you are here for an eye exam.

Q: Do I need to make an appointment?
A: If you need an eye exam, we recommend making an appointment. We do take walk-ins when available.

Q: Do you accept insurance?
A: Yes, we accept Optum Health (aka Spectera), Medical Eye services (MES), and Costco employee vision insurance. If you have VSP, please contact our office.
Even though we may not bill your insurance directly, you may be reimbursed by your insurance carrier for eye services performed at our office. Check your benefits and save your receipts.

Q: What types of payments do you accept?
A: For your convenience we accept: Cash, check, Visa, and MasterCard.

Q: What are your hours?
A: Monday-Friday 10:00am – 6:00pm
     Saturday 9:30am – 5:00pm
     Sunday Inquire

Q: How long is my prescription valid?
A: By California state law, your prescription for glasses is valid for 2 years. Exceptions in which the prescription may be valid for 1 year include: growing children whose eyes can change quickly, elderly patients whose eyes can be affected by cataracts or other problems, and patients with diabetes or other similar conditions. By law, your prescription for contact lenses is valid for 1 year from the exam date.

Q: Can't you just copy my old glasses? Can I just bring in an old box of contact lenses and buy more?
A: No. It is illegal for opticians to make glasses or sell contact lenses without a valid, written prescription. Eye Exams are available at our office for very reasonable prices. We do recommend that you bring in your old glasses or old boxes of contact lenses so that we can tell if there have been any changes to your eyes.

Q: How often should I have my eyes checked?
A: We recommend yearly eye exams. Even if you are seeing well, that does not mean that you do not need to have your eyes checked. The truth is, that reading letters on a chart is only a one part of a comprehensive eye exam. We do testing for eye alignment, neurological testing, and a thorough evaluation of the health of the eye. While yearly exams are important for everyone, they are especially critical for contact lens wearers, diabetics, children, and the elderly.